FAQ


Q

How are your cards printed?

A

All of our cards are printed by hand using a large-format Epson printer using Pantone colors, cut, folded and packaged here in the studio.


Q

Are the cards eco-friendly?

A

Yes! Our paper is created in Georgia by Neenah, which uses no less than 30% post consumer recycled fiber. Our envelopes are from French Paper Company, which has long been known as a pioneer in recycled paper manufacturing. Unlike other American paper mills, French is powered by fully renewable hydroelectric generators installed in 1922 (and saving over one million barrels of fossil fuel to date). Awesome.


Q

I'm starting a card company, what do you suggest?

A

Do the work. There are no shortcuts! Stop trying to create shortcuts. That's it, that's the advice.


Q

Where can I find your cards in my town?

A

Check out the "Stockists" page, but we always recommend calling first, because stock changes frequently, and the store may have bought 5 styles or 50. If you have a store you'd like to see the cards in, please let us know!


Q

How can I keep up with Colette Paperie?

A

Follow us on Instagram or Facebook and sign up for our super cool newsletter at the bottom. We release new cards relatively often, so if you want to know first, make sure you're using one of those avenues.


Q

I'm a store owner and I love your cards! Where do I start?

A

It's easy - click on Wholesale to read about our process. You do not need an account with us to order.


Q

Do you partner with other brands or give stuff away for charitable causes?

A

Sure! We're always interested in partnering with others, but be sure to email all the details. We do participate in a lot of charitable causes already, but feel free to send yours our way to be considered.


Q

Can I use pictures from your website for my blog?

A

Certainly. Please give credit where credit is due!


Q

Do you have any coupon codes right now?

A

The best place for coupon codes is on our mailing list, as most of the codes only run for a certain amount of time. We also provide a coupon with every order, so be on the lookout for that if you place one.


Q

Do you do custom work?

A

Not usually - the calendar is pretty full and there isn't a lot of extra time to do other projects, although we're always open to hearing about them just in case.


Q

What is the status of my order? Why didn't I receive a tracking number?

A

Keep in mind all orders are handmade and are not shipped immediately. Also, orders of 3 or less cards do not have tracking information provided. Otherwise, please check your PayPal email address to see if your tracking was sent there.


Q

Do you accept returns?

A

If there is anything wrong with our product, we will happily send you a new one whenever possible. Please let us know if this ever happens!


Q

I love your fonts, can I buy them?

A

The majority of the cards utilize hand lettering and are not fonts. Someday we may venture into fontmaking, but it's definitely way down on the priority list right now.